People slam me against the wall, point a gnarly finger in my face, and fiercely ask why I keep my list in a ... shudder ... paper notebook.

I received a request on one of my Fiverr gigs not long ago. The client wanted a 1,000-word article on errors and omissions (E&O) insurance.

My life has been like the movie "Groundhog Day." I continually repeat the same themes. I see brightness then stumble.